Why was my transaction declined?

Due to restricted activities

Transactions may be declined if they fall under restricted merchant categories or prohibited activities, including:

• Buying or trading digital currencies

• Transactions involving controlled substances

• Dark web or cybercrime-related services

• Unlicensed online pharmacies

• Firearms, explosives, or hazardous materials without proper clearance

• Illegal auction platforms

• Unregulated lending or payday loan services

• Unauthorized data brokerage

• Trade involving endangered wildlife

If a transaction is associated with one of these categories, it may be automatically declined.

Due to geographic restrictions

OneSafe cards cannot be used for transactions in the following jurisdictions:

Cuba, Iran, North Korea, Russia, Syria, Ukraine, Venezuela.

Transactions originating from, processed in, or associated with these jurisdictions will be declined in accordance with regulatory requirements.

Due to card limits or card balance

Transactions may be declined if:

• There are insufficient available funds at the time of authorization

• The transaction exceeds the set transaction limits

• The card has been temporarily frozen or restricted

You can review your balance and card settings in your dashboard.

Due to compliance and monitoring

For your protection, OneSafe applies transaction monitoring safeguards. A transaction may be declined if it:

• Appears inconsistent with prior account activity

• Triggers fraud detection controls

• Requires additional verification

In some cases, additional information may be requested before further transactions can be approved.